Leadership & HR solutions
Problem solving and decision making
Some problems need a known procedure; others need investigation or a carefully bounded experiment. Help managers examine the situation before committing to an answer, using real decisions from your organization.
01
Define the decision before debating solutions
Teams often begin discussing options before agreeing on the problem. Clarify what must be decided, who has authority, what is known and what remains uncertain. A useful case also makes the consequences of waiting visible, so participants can judge how much analysis the decision actually needs.
02
Choose an approach that fits the situation
CLEAR has delivered a Problem Solving & Decision Making workshop using the Cynefin framework. A development brief can explore why different situations need different responses. The purpose is to improve judgment about how to proceed, rather than encourage managers to apply one tool to every problem they encounter.
03
Review the reasoning as well as the result
Record the assumptions behind a decision and the evidence that would lead the team to reconsider. During practice, ask participants to explain why they chose an approach and what they would watch next. This makes learning possible even when an outcome was influenced by factors outside the manager's control.
Before we talk
Bring the situation into focus.
You do not need a finished brief. These details help us understand the work and discuss a suitable scope, format and timeline.
- One recurring problem and one unfamiliar decision
- Who owns each decision and who contributes information
- Constraints such as timing, available evidence and resources
Questions to consider
Planning the right starting point.
Can participants work on live business cases?
Live cases help connect the learning to work. Choose examples that can be discussed appropriately within the group, with enough information to examine the reasoning and without sharing unnecessary confidential details.
Will a framework make the decision for us?
No. A framework helps structure questions and choose an approach. Your leaders retain responsibility for evaluating evidence, consulting the right people and making the business decision.
Clarity starts with a conversation.
Tell us about your situation and the people involved. We will discuss how problem solving and decision making could fit your priorities and agree what the engagement should cover.
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- 0939 464 7346
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Archbishop Reyes Avenue, Cebu City Get directions (opens in a new tab)